Join Alpha Now Employee Log In As already mentioned, not every agency is capable of supplying quality staff to their clients all the time. Organisations find that they may need to contact several agencies before they are able to fill their shift with casual replacement workers. Within every industry there are service providers that try to take some short cuts. Are you getting a quality service? Ask these questions and find out! Does the organisation you are dealing with have a history of providing an excellent client orientated service? Do they have a quality system in place that ensures a continuous improvement process? Do they have a customer service policy? Do rates take into account the financial burdens placed on the Care Industry? Are all on-hire workers reference checked to ascertain character? Are all on-hire workers Police checked? Have they started to develop a strategy for the "Working with Children check" requirements? Do they have all the required and up to date insurances? Are they adequately responding to the OH&S legislation?LI> Our Aged Care workers are all experienced and have a Certificate III in Community Services (Aged Care Work) This is our minimum recruitment requirement.

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